Sinocare Healthcare is committed to Customer Satisfaction.
This is our mission.
Sinocare Healthcare, Inc. will continuously maintain and improve its products and services to satisfy the needs of its customers. Our aim is to strive for excellence in all our efforts. The commitment and participation of all our employees are vital to our Success.
In our total commitment to quality, the management of Sinocare Healthcare, Inc. will provide the allocation of resources and training of personnel necessary to produce products and services which will satisfy our customers.
This is our Quality Standard.
Sinocare Healthcare’s Quality Management System complies with requirements of FDA Quality System Regulation (QSR) and is certified as complying with the International Standards Organization Standard: ISO 13485:2003 Medical devices – Quality Management System – Requirements for regulatory purposes.
Inspection Service – United States and Canada
Before sending your unit for inspection, we recommend you read the troubleshooting section in your instruction manual. This section describes error indicators and common troubleshooting tips that may assist you in using your unit.
For troubleshooting assistance or the service address please contact Consumer Support. Our representatives are trained to provide you assistance over the phone and may be able to resolve your problem without sending the unit for inspection. For the best possible assistance please have your unit available when calling us.
Consumer Support: +86 17716741717
Monday through Friday 8:30am to 4:30pm CT
PLEASE NOTE: Our Inspection Center does not offer walk-in inspection service.
Listed below is general information for all units requiring inspection service:
A brief description of the service request or explanation of the problem you are experiencing with your unit. As applicable, please include your arm or wrist circumference size in your letter when returning a Blood Pressure Monitor.
Customer Service Feedback
To contact Customer Service please click here.